Shop FAQ
Your confidence in us and our products is our number one priority. We want you to be completely delighted with both the quality of our products and your experience with our brand.
shipping & delivery
Domestic Orders (Australia only):
- FREE STANDARD SHIPPING Australia wide!
- Excludes bulky/fragile items (calculated at checkout)
- Express Post available at checkout
International Orders:
- FREE SHIPPING for orders $200 and over
- Shipping for orders under $200 will be calculated at checkout
refunds/exchanges
& faulty items
If your selection is seriously not working in your space, we are more than happy to exchange it for a different design. Simply get in touch to discuss and then send us back the cover only and keep the insert (saves on postage). We are here to help!
Returned items will be accepted within 30 days of delivery for a full refund (less a 10% restock fee unless item is damaged/faulty). We’ll also pay the return postage costs if the return is a result of our error (you received an incorrect item, etc). For change of mind or colour not matching, the postage costs will be payable by the customer. Please note that items must be unused and in original condition to qualify for a refund, unless faulty.
Refunds will be processed as soon as possible, however please allow four weeks from the time of posting item to us. This time period allows for transit time, processing and bank funds clearance.
If you need to return an item, send us a message via the contact us page
quality guarantee
We stand behind the quality of our products. If you are unsatisfied with our quality, we will refund your purchase or provide a replacement where requested.
Our Location
All of our products are shipped directly from our Sydney studio to you within 1-2 business days.
Custom Orders and Personalised Products currently have a lead time of 2-3 weeks although occasionally the stars align and we manage to get your order to you quicker!
